Shipping & Delivery Information

Shipping Policy

At YellowLumi, every candle is carefully prepared and packaged to help it arrive safely at your door.

We currently ship within Canada only.

Orders are typically processed within 1–3 business days, excluding weekends and statutory holidays. Processing time does not include shipping transit time.

Estimated Delivery Times

Delivery times vary depending on your destination and the shipping service selected.

Available shipping options and estimated delivery times, where provided by the carrier, will be displayed at checkout.

Please note that carrier delays, severe weather, and holidays may affect delivery times.

Shipping Rates

Shipping rates are calculated at checkout based on your delivery location, order weight, and available shipping options.

The final shipping charge will be displayed before you complete your purchase.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email.

If your selected shipping service includes tracking, your confirmation will contain tracking information.

Damaged Deliveries

If your candle arrives damaged, please contact us promptly with your order number and photographs of the product and packaging.

We will review the issue and arrange an appropriate resolution in accordance with our Return & Refund Policy.

Questions?

If you have any questions about shipping or delivery, please contact us 

Thank you for supporting YellowLumi!